Clayborne Civil Rights Law

Overview

Clayborne Civil Rights Law represents individuals whose constitutional rights have been violated by law enforcement, prisons, and government entities. The firm has secured millions in recoveries for victims of police brutality, wrongful arrests, and prison abuse.

The Challenge

Civil rights law attracts enormous inquiry volume - anyone who feels wronged by police or government wants to sue. But most situations, while frustrating, don't constitute viable legal claims. The firm was drowning in consultations that went nowhere, unable to focus on the strong cases that could create real change and recoveries.

Our Approach

We redesigned the intake process around education. Detailed case type pages explain what constitutes excessive force, false arrest, deliberate indifference. A "Do You Have a Case?" guide helps visitors self-assess. Success stories show the types of cases the firm takes. The intake form asks qualifying questions that help staff prioritize genuine civil rights violations.

The Results

Viable case submissions tripled. Unqualified inquiries dropped 50%. Attorneys now spend time on cases with merit rather than explaining to angry citizens why bad policing doesn't always equal a lawsuit. Average recovery increased to $340K as the firm focused on stronger cases. Intake efficiency improved 65%, allowing expansion of the caseload.

Key Takeaways

• 1Educational content pre-qualifies inquiries for specialized practice areas
• 2Self-assessment tools reduce unqualified lead volume
• 3Clear criteria communication respects potential clients' time
• 4Intake optimization enables focus on high-value, viable cases